KEYCORP - KEYBANK NATIONAL ASSOCIATION

Hi everyone,

KeyCorp is hiring. Please place my name as the referral for employment. I am Denise Sochacki. Please call me to let me know that you intend to apply for this position. This posting requires your immediate attention. Key needs qualified people fast, largely due to promotions. The next class starts in Early August, so act quickly.

Hope to see all of you soon! See job description and requirements beneath this message.


Denise S.





Requisition No.: PS222697 Dept.: Bus BKING SOL CTR TM LDRS 008

OPENED: 07/10/2006

Position Title: CC CLNT SLS/SERV PROF III

Status: FULL-TIME


Job Description:

ESSENTIALS:
Refer new business sales opportunities to the appropriate areas.
Effectively educate clients on the features and benefits of KeyBank"s products and services while delivering patient prompt and courteous client service.
Recognize the need and opportunity to offer additional or enhanced products,
knowledgeable respond and overcome client objections.
Effectively cross-sell displaying consultative selling skills
Effectively recognize account retention or cross-selling opportunities that satisfy a need and accurately communicating product features to describe overall benefit to the client.
Maintain a comprehensive technical and working knowledge of all systems utilized by the commercial and Business Banking Call Center
Refer new business sales opportunities to the appropriate areas.
Effective use of telephone and communications skills
Ensure all inquiries are documented and completed in a timely manner
Effective escalation of client issues to appropriate operational department and or management when necessary with minimum impact to the client
Maintain throughout knowledge of CBBC polices and procedures
Confirmation contacts to client to ensure servicing issues and concerns have been resolved to their satisfaction
Build relationships and connects with clients to exceed their expectations
Maintain a comprehensive working knowledge of all cash management deposits and services
Provide procedural updates to the E-manual
Maintains up to date knowledge of initiatives and procedural changes
Provides professional, friendly, knowledgable service while maintaining a "CAN DO" attitude at all times
Understanding of all functional areas of Commercial and Business Banking Center
Disseminate information including processes, procedural and technical
Meet or exceeds established individual goals


MARGINAL FUNCTIONS:
Minimum of two to three years of Client Service Experience
Two years of Demonstrated Success in Cross-Selling and Sales Referring
Ability to multi-task between systems, products and client, work under pressure and meet deadlines
Proven customer service and problem solving skills
Demonstrated Success meeting established sales/referral goals and measurements
Knowledge of financial products and services
Computer Proficiency
Excellent phone communication skills
Strong written communication skills
High School Diploma, GED, or Equivalent Experience

PREFERRED SKILLS:
Financial Services o rBanking Experience (preferably in a Call Center)
Associates or Bachelors degree in a related discipline
Two years of Demonstrated Success in Cross=Selling and Sales Referring
Demonstrated Success meeting established sales/referral goals and measurements
Knowledge of financial products and services

EQUIPMENT USED:
PC
Copier
Fax Machine
Telephone
Printer

TRAINING PROVIDED:
Structured training including formal classroom work, self studies, job shadow and simulation and certification designed for 8 weeks
Hours: 12pm-9pm or a rotating monthly schedule of 9am-6pm, 10am-7pm, 11am-8pm

*No Relocation Assistance Provided

APPLICATIONS TO:

www.key.com

or

KeyBank HR, 127 Public Square, 9th Floor, Cleveland

or

TO MY CONTACT THAT IS ACTIVELY RECRUTING FOR THE POSITION: (PSST! Hey You) YOUR BEST OPTION IS BELOW.

Christie Borgia
Talent Acquisition Specialist
Human Resources
4910 Tiedeman Road, Brooklyn Ohio, 44144
216-813-1226 or 800-523-7247 x31226 fax: 216-813-3119
Christie_Borgia@keyBank.com

****KeyCorp is an Equal Opportunity Employer M/F/D/V. *****

Reference Requisition #: PS222697 when making application.