Client Manager, Szarka Financial

Position Description

CLIENT MANAGER


Full/Part Time: FT Hours: 40 Exempt: Y

Overview:

Plays a critical role in the achievement of recognition by prospects & clients that Szarka Financial is a “first choice” provider of comprehensive financial services.

Responsibilities:

Supports all activities related to contact with prospects/clients. Becomes, on an ongoing basis, the “first contact” for the client with Szarka Financial Management. Continually exceeds the expectations of the client.
· Supporting the expressed Vision, Mission, goals and objectives of the company
· Supporting all assigned financial planners
· Providing excellent first touch service to all prospects and clients
· Executing financial planning preparation prior to all client appointments with assigned planners
· Completing in a timely and accurate manner all forms/paperwork relating to prospect/client meetings/requests/transactions
· Establishing and maintaining strong working relationships with all broker/dealer home office personnel in order to effectively facilitate transaction follow up and troubleshooting activities

Duties:

Takes steps necessary to ensure all tasks relating to working with prospects/clients are performed in a timely and very accurate manner while demonstrating the highest degree possible of professionalism and concern for the well-being of all those choosing to visit/work with Szarka Financial Management.
· Coordination of scheduling, client meeting preparation & investment updates
· Establish and maintain client records in designated database system
· Establish and maintain client planning files and securities files, in good order, in their respective filing cabinets
· Handle all calls from prospects/clients. Take ownership of prospect/client issues. Request assistance from financial planner, when necessary, to resolve prospect/client issues. Participate with financial planner in resolution process to help strengthen relationship with client.
· Develop and maintain excellent relationship with clients. Initiate periodic follow up “touches” with client per our Client Servicing Matrix
· Perform all necessary tasks in preparation of client meetings. Coordinate preparation with respective financial planner
· Enter all new business, client/prospect updates and requests into online broker/dealer system.
· Perform follow up necessary to track all business entered into broker/dealer home office system to ensure client’s account is setup correctly

Required Education, Licenses, Certifications & Designations:

· Bachelor’s degree - required
· Series 6 securities license
Other:

Completion of special projects as requested.

Required Skills and Proficiencies:

· Minimum of five years experience working in the financial planning/financial services industry in a client contact role
· Excellent organizational and time management skills.
· Ability to effectively handle multiple tasks at the same time
· Independent thinker showing ability to make good decisions in a timely manner
· Excellent problem solving skills
· Strong PC skills especially using the following applications: MS Office (Word & Excel). Strong comfort level using the Internet. Ability to quickly and effectively learn new software applications
· Excellent interpersonal and relationship building skills
· Excellent written and oral communication skills, including neat handwriting
· Strong change management skills

Equipment Used:

Personal Computer, multi-line phone system, copier, fax, calculator

Training Provided:

As Required


Equal Opportunity Employer